Frequently Asked Questions

We recommend making a reservation at least 24 hours in advance to ensure availability.

Our base fare is $14 for a round-trip ride. 

 Yes! You can bring one additional guest, such as a spouse, at no extra cost. Any additional guests beyond that will incur a small fee of $3 per person. 

 Yes! If you need a return ride, please call our customer service team to request it. We will override the system to provide a free one-way ride for members on their birthday or for other qualifying return rides. 

  We accept credit/debit cards and digital payments through our app. Unfortunately, cash payments are not accepted for security reasons. 

For $99/year, members receive:

• 15% off all rides
   
• A free one-way ride on their birthday
   
• A personalized birthday card mailed to them
   
• Exclusive deals & priority booking

 Yes! All drivers are vetted, background-checked, and required to have proper insurance and licensing. 

 We strive for punctuality. If your driver is delayed, we’ll notify you immediately and provide an estimated arrival time. 

 While we do not currently offer dedicated wheelchair-accessible vehicles, we can accommodate wheelchairs in the trunk of select vehicles. Please let us know at the time of booking if you need this service, and we’ll ensure we can assist you.